FREQUENTLY ASKED QUESTIONS
NAIL SERVICES
1) Who is the Nail Artist? Ro is the Founding Artist of Prizm Beauty and a licensed Cosmetologist of 10+ years that focuses on natural nail health AND bespoke nail art.
2) What does natural nail health mean? There is a misconception that gel, acrylic, or other nail enhancements ruin your natural nails. The truth is, it’s HOW these enhancements are applied and removed, is what causes damage to the natural nail.
Ro maintains the integrity of your natural nails by using a double-base coat method and a non-acetone removal process that she has been using since 2018. This tried and true method and process ensures that your natural nails are protected from dehydration (which contributes to brittleness) and over-prepping/buffing which weakens them more and more each time.
3) What services are offered? Ro offers waterless gel art manicures and structured gel art manicures. She does not soak your fingernails in water and instead, uses a gentle e-file bit for safer cuticle clean-up. Hydrating moisture is applied after the gel is cured, at the end of the service, with either a hand scrub and/or cuticle oil. Ro does not currently offer any extension services nor single-color gel manicures - all manicures are done on natural nails and come with art.
4) What is the difference between a gel manicure and a structured gel manicure? A gel manicure involves applying soft gel polish to natural nails. It's ideal for regular maintenance or special occasions. A structured gel manicure adds a builder gel overlay for increased strength, allowing natural nails to grow longer over time with refills every 3-5 weeks. Structured gel manicures require regular maintenance and are not recommended for one-off or special occasions.
5) How long will my gel/structured gel manicure last? Depending on your lifestyle and how you care for your manicure after your appointment, your manicure should last between 3-5 weeks. Ro sends at-home tips in her follow-up appointment emails that you can always refer back to.
If gel or structured gel manicures haven’t lasted on you in the past, there is a possibility that you may not be a good candidate for gel services. Gel typically doesn’t last well on folks that have their hands in water often (i.e. hairstylists, healthcare workers, or others that wear gloves for long periods of time or wash their hands often) or for folks that have oily nail beds (yes, this is a thing!). Acrylic may be a better option for you.
6) What can I expect at my nail appointment?
Pricing for gel art manicures range from $90 - $150. Pricing for structured gel art manicures range from $125-$185. Ro is a gratuity-free service provider.
Ro has a very strict cancellation/no-show policy. Please be sure to cancel/reschedule your appointment at least 72 hours in advance; failure to do so incurs a 50% charge (after paying the required 30% deposit, you will be charged for the remaining 20%). No-shows are charged 100% (after paying the required 30% deposit, you will be charged for the remaining 70%). Try to avoid being charged a no-show fee by communicating with Ro via email by replying to any of her emails or by text on the day of your appointment. No exceptions, including illness/COVID-related cancellations. Being more than 15 minutes late may result in a modified service (less art time) or appointment cancellation. You will still be charged 100% of the full service amount.
Because of the close proximity to each other during nail services, a face mask is required to be worn over your nose and mouth for the entire duration of the appointment.
Nail appointments are longer than 1 hour. Some may go up to 3 hours. Once booking is open, the appointment duration will be listed under the Appointment Type. If you are unable to sit for long periods, this may not be the best service for you.
Ro takes pride in ensuring that all work surfaces and tools are properly sanitized between clients, and disposables (cardboard nail files, sanding bands, nail wipes, etc.) are never reused across clients. Cleanliness also plays a huge part in natural nail health.
Only high-quality products that are personally tested are used in all services to ensure the best retention.
Ro does not remove acrylic, dip powder/SNS, soft gel extensions (Aprés/Gel-X), or hard gel. Please have these removed prior to your appointment or your appointment may be cancelled and charged the 50% fee referenced in the cancellation policy above.
If you are coming to Ro for the first time and have significantly damaged or bendy nails, it may take a few appointments for you to see the real difference of her high-end manicures. This is because your foundation may not be stable enough to hold a hardened (cured) layer of gel. You may want to wait until all of the damaged parts of your nail have grown out.
7) What type of nail art do you offer? Ro offers 3 tiers of nail art: 15 minutes, 30 minutes, and 60 minutes of art. You can view her full portfolio and examples of each art tier at the bottom of the booking page. She encourages you to view her full portfolio to get a sense of her art style (which are mostly asymmetrical looks). If you have specific designs in mind, you will have an opportunity to send them to Ro ahead of time. She does not currently offer classic french tip looks.
NAIL WRAPS
Are the nail wraps non-toxic?
Yes, the nail wraps are vegan, cruelty-free, and made from real, non-toxic nail polish.
How do I apply and remove the nail wraps?
Written instructions are included in each pack of nail wraps. Visual instructions can be found below.
Watch a video tutorial on how to apply the Prizm Nail Wraps
Can I use any top coat over the nail wraps?
The nail wraps are best topped with a high-quality polish or gel top coat. However, they DO NOT DO WELL with a quick-dry top coat.
How do I take care of my nails after the wraps are applied?
Treat your nails as you would with any fresh manicure - wear gloves when washing dishes or using cleaning agents, don’t use your nails as tools, keep them out of your mouth, and keep your cuticles hydrated with cuticle oil or moisturizing cream.
What is your return policy?
Since nail wraps are considered a personal care item, they cannot be returned or exchanged once opened and used. Returns and exchanges are only accepted on defective items within 30 days of delivery date. Each pack is assembled by hand and is thoroughly inspected before sealing. If any of your items are defective or damaged, please contact us right away.